Terms of Service

These Terms of Service ("Terms") govern access to and use of chartpool.com and purchases from Chartpool USA, Inc. By browsing, creating an account, or placing an order, you agree to these Terms, our Privacy Policy, Shipping Policy, and Returns & Refunds policy. If you are buying for a company, you represent that you have authority to bind that company.

1. Eligibility and accounts

You must be at least 18 years old and able to form a contract. Self-serve registrations require a stated payment method and stay pending until we approve the account. Pending users may sign in but cannot complete checkout or use account tools until approved. We may refuse, suspend, or close an account if information is inaccurate, credit or fraud risk is unacceptable, or these Terms are violated.

You are responsible for keeping login credentials confidential and for activity under the account. Notify us immediately at jake@chartpool.com or 219.763.1541 if you suspect unauthorized use.

2. Catalog, descriptions, and availability

Product names, SKUs, OEM compatibility, cross references, images, and specifications are provided to help you identify industrial recording charts, pens, and related goods. We strive for accuracy but do not warrant that descriptions, images, or cross references are complete or error-free. Always confirm fit for your instrument before relying on a listing.

Listing a product does not guarantee immediate warehouse quantity. You may add items to the cart and place an order even when on-hand quantity is zero. We may fulfill from later production or incoming stock, split shipments, substitute an equivalent product with your consent, or contact you to adjust or cancel a line. We may limit quantities or refuse an order.

3. Pricing, taxes, and quotes

Prices are in United States Dollars (USD). Guest checkout uses List pricing. Approved accounts may receive List −15%, Dealer A, Dealer B, or other contract pricing we assign. Displayed prices exclude shipping and applicable tax unless stated. Indiana sales tax may apply to taxable Indiana accounts that are not tax-exempt. You are responsible for providing accurate exemption certificates.

We may correct obvious pricing or typographical errors even after an order is submitted. Quotes, made-to-order charts, and custom work may have additional plate fees, minimums, and lead times stated at the time of quote.

4. Orders and acceptance

An order submitted on the site is an offer to buy. We accept when we send an order confirmation or begin fulfillment. We may reject orders that fail payment, appear fraudulent, cannot be shipped to the address given, or conflict with export or other law.

Order desk hours are Monday through Friday, 8:00 am to 4:00 pm Central Time. The website may accept orders at any time. Same-business-day handling, when offered, depends on cutoff, carrier pickup, and operations — it is not a guarantee on every SKU or every day.

5. Payment

We accept cards processed by PayRoc (including Visa, Mastercard, and American Express where enabled) and, for approved check-pay accounts, payment by check arranged by phone. Card charges occur at checkout unless a processor decline or review occurs. Check-pay orders remain pending until we receive payment. Call 219.763.1541 to complete check payment. Credit terms (including 1%-10, net 30 where offered) require an approved credit application and may be changed or withdrawn.

You represent that you are authorized to use the selected payment method. Chargebacks made in bad faith, or use of stolen cards, may result in account closure and collection of amounts owed plus costs allowed by law.

6. Shipping, title, and risk of loss

Orders ship from Portage, Indiana, USA unless we tell you otherwise. Shipping charges are calculated at checkout using published flat rates or carrier quotes. Delivery dates are estimates. Title and risk of loss pass when we deliver the goods to the carrier, except where mandatory law provides otherwise.

International customers are the importer of record and are responsible for duties, VAT, brokerage, and customs delays. Those amounts are not collected on our checkout unless we expressly state otherwise. See our Shipping Policy and Delivery pages.

7. Returns, refunds, and warranty

Returns are handled manually. There is no self-serve return portal. Contact jake@chartpool.com or 219.763.1541 with your order number. We may inspect goods, offer replacement, credit, or refund, or decline returns of used, customized, made-to-order, or non-defective opened product as described in our Returns & Refunds policy.

Unless a separate written warranty applies, products are sold "as is" to the maximum extent permitted by law, provided we will work with you in good faith if an item is dead-on-arrival or materially fails to match the SKU ordered. We do not warrant that OEM brand names used for compatibility mean we are affiliated with that OEM.

8. Acceptable use

You agree not to:

• Scrape, overload, or interfere with the site or its security.
• Attempt unauthorized access to accounts, admin tools, or data.
• Post unlawful, infringing, or misleading content in chat or forms.
• Use the catalog or pricing to build a competing dataset in violation of law or these Terms.
• Misrepresent affiliation with Chart Pool USA or OEM brands.

We may throttle, block, or report activity that threatens the site, customers, or our rights.

9. Intellectual property

The site, trademarks, logos, catalog copy, and original graphics are owned by Chartpool USA, Inc. or our licensors. OEM names are used to describe compatibility and remain the property of their owners. You may not copy the catalog wholesale, frame the site, or use our marks without written permission, except for fair use or other rights that cannot be waived.

10. Third-party services

Checkout, hosting, chat, email, and shipping rely on third-party processors. Their terms and privacy notices also apply to the services they provide. We are not responsible for outages or acts of those providers beyond our reasonable control.

11. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE AND PRODUCTS ARE PROVIDED WITHOUT HIDDEN WARRANTIES. WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. INDUSTRIAL RECORDING PRODUCTS MUST BE SELECTED BY YOU (OR YOUR ENGINEER) FOR YOUR EQUIPMENT AND REGULATORY NEEDS.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHARTPOOL USA, INC. AND ITS OFFICERS, EMPLOYEES, AND SUPPLIERS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SITE OR AN ORDER IS LIMITED TO THE AMOUNT YOU PAID US FOR THE PRODUCTS GIVING RISE TO THE CLAIM IN THE TWELVE MONTHS BEFORE THE CLAIM. SOME STATES DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE STATES OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED.

13. Indemnification

You will defend and indemnify Chartpool USA, Inc. against claims, damages, and reasonable legal fees arising from your misuse of the site, your violation of these Terms or law, or your use of products in a way that infringes third-party rights, except to the extent caused by our willful misconduct.

14. Governing law and disputes

These Terms are governed by the laws of the State of Indiana, excluding conflict-of-law rules. Except where prohibited, you agree that courts located in Porter County, Indiana (or the federal court whose district includes that county) have exclusive jurisdiction. Before filing a claim, please contact jake@chartpool.com so we can try to resolve the issue. Nothing in these Terms limits consumer rights that cannot be waived in your jurisdiction, or our right to seek injunctive relief for IP or security harm.

15. Export and government use

You will not export or re-export products in violation of U.S. export control or sanctions laws. You are responsible for any licenses required for your destination.

16. Miscellaneous

These Terms are the entire agreement for website use and online purchases, except written quotes or credit agreements we issue. If a provision is unenforceable, the rest remains in effect. We may assign these Terms in connection with a reorganization or sale. You may not assign without our consent. Failure to enforce a provision is not a waiver. Headings are for convenience only. Electronic communications (including email to jake@chartpool.com) satisfy any legal writing requirement.

17. Changes to these Terms

We may update these Terms. The "Last updated" date will change. Continued use after an update constitutes acceptance. If you do not agree, stop using the site and contact us about open orders.

18. Contact

Chartpool USA, Inc.
5695 Old Porter Road
Portage, IN 46368
United States
Email: jake@chartpool.com
Phone: 219.763.1541